Shipping Policy

Welcome to Vape Industries Inc! We’re dedicated to ensuring your orders are processed and delivered smoothly across Canada. Please read our shipping policy, designed for seamless shopping through our online store.

Free Shipping in Canada
Update: November 15, 2024
Due to the ongoing Canada Post strike, we are temporarily unable to offer free shipping on orders over $50. During this period, no orders will be shipped via Canada Post until regular operations resume.

We typically offer free expedited shipping on domestic orders of $50 or more (before taxes). While Canada Post Expedited is our primary shipping method, we may use alternative couriers when faster options are available.

Thank you for your understanding and patience during this time.

Shipping Eligibility

• We within Canada Only.
• Orders are restricted to customers who meet the legal vaping age in their respective provinces (18 or 19, depending on the province).
• Age verification is required upon delivery.

Current Provinces Eligible For Shipping 

 Shipping Methods & Rates

At checkout, Shopify will calculate shipping costs based on your selected shipping method and location. We offer:

1. Standard Shipping:

• Delivery Time: 3–7 business days (location-dependent).

1. Express Shipping:Delivery Time:

• 1–3 business days.
• Rates are calculated automatically at checkout.

Note: Delivery times may vary depending on your region or remote location.

Processing & Fulfillment

• Orders placed through our Shopify store are processed on same day  (excluding weekends and holidays).
• Orders received after [time, e.g., 5 PM MST] or on weekends will begin processing the next business day.
• Shopify will send an automated email notification with your tracking information once your order is shipped.

Age Verification & Compliance

As per Canadian law, age verification is strictly enforced:

• Delivery Age Verification: Couriers WILL require valid government-issued photo ID upon delivery.
• Non-Compliance: If age cannot be verified, the package will be returned to us, and shipping costs will not be refunded.

Shipping Restrictions

• Orders containing nicotine products comply with all provincial and federal regulations.
• Certain remote or rural locations may experience extended delivery times or additional fees.

Lost, Damaged, or Delayed Shipments

• Shopify tracking updates will keep you informed of your order’s status.
• If your package is lost or damaged during shipping, please contact us at admin@vapeindustriesinc.com or give us a call on  (403) 487 1230 within 48 hours of delivery.
• For damaged packages, include photos of the product and packaging.

Returns & Refunds for Shipping Issues

• If an order is returned to us due to an incorrect address, failure to verify age, or refusal of delivery, we will refund the product cost minus shipping fees.
• Shipping fees are non-refundable unless the issue is due to an error on our part.
• Refunds will be funded to customer upon Vape Industries Inc receiving and inspecting the items.  

Customer Support

Have questions about your order or shipping? We're here to help! Contact us via:

• Email: Admin@vapeindustriesinc.com
• Phone:  (403) 487 1230
• Live Chat: Available on our online store.

Thank you for choosing Vape Industries Inc! We’re committed to providing you with the best service and products.